Terms & Conditions

1. About These Terms

These terms and conditions govern your use of the Direct Physio Care website and the physiotherapy services provided by Mamdouh Sarhan, MSc, MCSP, HCPC Reg.. By booking an appointment or using this website, you agree to these terms.

2. Services

Direct Physio Care provides private physiotherapy services including home visits, private one-to-one sessions, and online consultations. All services are provided by Mamdouh Sarhan, who is registered with the Health and Care Professions Council (HCPC) and the Chartered Society of Physiotherapy (MCSP).

3. Booking & Confirmation

Submitting a booking request through this website does not constitute a confirmed appointment. Your appointment is confirmed only when you receive a direct reply from Mamdouh Sarhan via WhatsApp or email. We aim to respond to all booking requests within 4 hours during working hours (Monday–Saturday, 8am–8pm).

4. Cancellation Policy

We understand that circumstances change. Our cancellation policy is as follows:

• More than 48 hours' notice: Full refund or free rescheduling.
• 24–48 hours' notice: 50% of the session fee is charged.
• Less than 24 hours' notice or no-show: Full session fee is charged.

To cancel or reschedule, please contact us by phone or WhatsApp as early as possible.

5. Payment

Payment is due at the time of each session unless a package arrangement has been agreed in advance. We accept bank transfer and cash. Payment details will be confirmed when your appointment is booked. We do not currently accept credit or debit card payments through this website.

6. Medical Disclaimer

The information on this website, including the self-assessment tool and blog articles, is provided for general informational purposes only and does not constitute medical advice. It should not be used as a substitute for professional medical diagnosis or treatment. Always seek the advice of a qualified healthcare professional with any questions you may have regarding a medical condition.

7. Limitation of Liability

Direct Physio Care carries full professional indemnity insurance. Our liability to you in connection with any physiotherapy services is limited to the fees paid for those services. We are not liable for any indirect or consequential losses arising from the use of our services or this website.

8. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Contact

If you have any questions about these terms, please contact us at [email protected] or call 07467 258 077.